Privacy Policy

1. Introduction and company information

This Privacy Policy explains how Nordic Purr Care collects, uses, stores, shares, and protects personal data when you visit our website, contact us, use our services, or otherwise interact with us. We process personal data in accordance with applicable Danish and EU data protection law, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Danish Data Protection Act.

Data controller: Nordic Purr Care

Address: Vesterbrogade 24, 1620 København V, Denmark

Email: [email protected]

Phone: +45 32 18 74 56

This policy applies to personal data relating to customers, prospective customers, website visitors, suppliers, and other individuals who communicate with or receive services from Nordic Purr Care.

2. Data collection and processing

Nordic Purr Care may collect and process the following categories of personal data, depending on your interaction with us:

• Identification and contact information: name, address, email address, phone number, and similar contact details.
• Service-related information: information about your cat, care instructions, preferences, booking details, service history, and communication regarding appointments or care arrangements.
• Billing and payment information: invoicing details, payment status, transaction references, and related accounting records.
• Communication data: messages, inquiries, feedback, complaints, and correspondence with us by email, phone, or contact forms.
• Technical data: IP address, browser type, device information, cookies, and usage data collected when you use our website.
• Legal and compliance data: information necessary to comply with legal obligations, including accounting and record-keeping requirements.

We generally collect personal data directly from you. In some cases, we may receive data from third parties, such as payment providers, booking platforms, or public authorities where permitted by law.

3. Purpose of data processing

Nordic Purr Care processes personal data for the following purposes:

• to provide and manage our cat care services;
• to handle bookings, appointments, and customer communication;
• to assess and follow your service instructions and preferences;
• to issue invoices, process payments, and maintain accounting records;
• to respond to inquiries, complaints, and support requests;
• to improve our website, services, and customer experience;
• to comply with legal obligations, including tax and bookkeeping requirements;
• to establish, exercise, or defend legal claims;
• to send service-related information and, where permitted, marketing communications.

We only process personal data to the extent necessary for the relevant purpose.

4. Legal basis for processing

We process personal data only where we have a valid legal basis under GDPR. Depending on the situation, the legal basis may be one or more of the following:

• Performance of a contract: where processing is necessary to provide our services, manage bookings, or fulfill agreements with you.
• Legal obligation: where processing is required to comply with applicable laws, such as accounting, tax, or record-keeping obligations.
• Legitimate interests: where processing is necessary for our legitimate interests, such as operating and improving our business, preventing fraud, securing our systems, or handling customer communications, provided that your interests and fundamental rights do not override those interests.
• Consent: where you have given us clear consent, for example for certain marketing activities or optional cookies, and where consent is required by law.

Where we rely on legitimate interests, we assess and balance those interests against your rights and freedoms.

5. Data sharing and third parties

Nordic Purr Care may share personal data with third parties only when necessary and lawful. These recipients may include:

• IT and hosting providers: for website hosting, email services, data storage, and system maintenance;
• Payment service providers: for processing payments and refunds;
• Accounting and bookkeeping providers: for financial administration and compliance;
• Booking or communication platforms: where used to manage appointments or customer communication;
• Professional advisers: such as lawyers, accountants, or auditors;
• Public authorities: where disclosure is required by law or lawful request.

We require third parties that process personal data on our behalf to protect it appropriately and to process it only according to our instructions and applicable law.

6. Data transfer to third countries

As a general rule, Nordic Purr Care aims to store and process personal data within the EU/EEA. If personal data is transferred to a country outside the EU/EEA, we will ensure that the transfer is carried out in compliance with applicable data protection law.

Such safeguards may include:

• an adequacy decision by the European Commission;
• Standard Contractual Clauses approved by the European Commission;
• additional technical and organizational safeguards where necessary.

You may contact us for further information about any international transfers and the safeguards applied.

7. Storage duration

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

• Customer and service records: retained for the duration of the customer relationship and for a reasonable period thereafter to handle follow-up matters, claims, or disputes.
• Accounting and tax records: retained for the period required by Danish law, including bookkeeping obligations.
• Communication records: retained as long as needed to respond to your inquiry and maintain relevant business records.
• Marketing data: retained until you withdraw consent or object, where applicable.

When personal data is no longer needed, we will delete, anonymize, or securely archive it in accordance with applicable law.

8. User rights

Under applicable data protection law, you have the following rights regarding your personal data, subject to legal conditions and exceptions:

• Right of access: you may request confirmation of whether we process your personal data and obtain a copy of that data.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where there is no lawful reason for us to keep it.
• Right to restriction: you may request that we restrict processing in certain circumstances.
• Right to data portability: you may request to receive certain data in a structured, commonly used, machine-readable format and, where technically feasible, have it transmitted to another controller.
• Right to object: you may object to processing based on legitimate interests and, in some cases, to direct marketing.

If you wish to exercise any of these rights, please contact us using the details provided below. We may ask for additional information to verify your identity before responding.

9. Withdrawal of consent

Where we process personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we will stop the relevant processing unless we have another lawful basis to continue processing the data.

10. Right to complain

If you believe that Nordic Purr Care has processed your personal data in violation of applicable data protection law, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

You may also contact us first so that we can try to resolve your concern directly and promptly.

Danish Data Protection Agency (Datatilsynet)
Carl Jacobsens Vej 35
2500 Valby
Denmark
Website: www.datatilsynet.dk

11. Data security

Nordic Purr Care takes appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include:

• access controls and role-based permissions;
• secure storage and encryption where appropriate;
• regular updates and maintenance of systems;
• backup and recovery procedures;
• confidentiality obligations for personnel and contractors;
• procedures for handling suspected security incidents.

Although we strive to protect personal data, no system can be guaranteed to be completely secure. If a personal data breach occurs and is likely to result in a risk to your rights and freedoms, we will handle it in accordance with applicable law.

12. Contact information

If you have questions about this Privacy Policy, our processing of personal data, or wish to exercise your rights, please contact:

Nordic Purr Care
Vesterbrogade 24, 1620 København V, Denmark
Email: [email protected]
Phone: +45 32 18 74 56

13. Changes to privacy policy

Nordic Purr Care may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be published on our website with a revised effective date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.